Other than our Privacy Policy, you will also agree to the Privacy Policy of our fleet partner Enterprise.

What does this Privacy Statement cover?

This Privacy Statement includes:
How and what type of personal information we collect and use?
When and with whom we share your personal information?

What personal information do we collect and use, and how do we collect it?

We collect personal information when:
You give us the information
We collect it automatically
We receive it from others
When you create an account on one of our sites, sign up to receive offers or information, or make a booking using our platform, you give us your personal information. We also collect such information through automated technology such as cookies placed on your browser, with your consent where applicable, when you visit our sites or download and use our Apps.

How is your personal information shared?

Your personal information may be shared to help you book your travel, communicate with you (including when we send information on products and services or enable you to communicate with travel providers and/or property owners), and comply with the law.

How to contact us

For more information, you can find our contact information from the “Contact Us” section.

Categories of Personal Information We Collect

When you use our platform, Apps, or associated tools or services, we may collect the following kinds of personal information from you as needed:
Name, email address, telephone number, and home, business, and billing addresses
Government issued Identification required for booking or identity verification, such as passport, driver’s license, insurance information etc
Payment information such as payment card number, expiration date, and billing address
Travel-related preferences and requests such as favorite vehicle, etc
Loyalty program and membership information
Birth date and gender
Geolocation
Communications with us (such as recordings of calls with customer service representatives for quality assurance and training purposes)
Searches you conduct, transactions, and other interactions with you on our online services and Apps
The searches and transactions conducted through the platform
Data you give us about other people, such as your travel companions or others for whom you are making a booking

When you install any of our apps or use our platform, we automatically collect the following types of information from your device:
IP address
Device type
Unique device identification numbers
Internet browser-type (such as Firefox, Safari, Chrome, and Internet Explorer)
Internet Service Provider
Operating System
Mobile carrier
How your device has interacted with our online services, including the pages accessed, links clicked, trips viewed, and features used, along with associated dates and times
Details of any referring website or exit pages, as well as general geographic location (such as at the country or city-level)
Mobile Applications

When you download and use our mobile apps, we collect certain technical information from your device to enable the app to work properly and as otherwise described in this Privacy Statement. That technical information includes:

Device and telephone connectivity information such as your carrier, network type, network operator, subscriber identity module (“SIM”) operator, and SIM country
Operating system and version
Device model
Performance and data usage
Usage data, such as dates and times the app accesses our servers, the features and links clicked in the app, searches, transactions, and the data and files downloaded to the app
Device settings selected or enabled, such as Wi-Fi, Global Positioning System (“GPS”), and Bluetooth (which may be used for location services, subject to your permission as explained below)
Mobile device settings
Other technical information such as app name, type, and version as needed to provide you with services

Permissions for Location-Based Services:

Depending on your device’s settings and permissions and your choice to participate in certain programs, we may collect the location of your device by using GPS signals, cell phone towers, Wi-Fi signals, Bluetooth or other technologies. We will collect this information, if you opt in through the app or other program (either during your initial login or later) to enable certain location-based services available within the app (for example, locating available lodging closest to you). To disable location capabilities of the app, you can log off or change your mobile device’s settings.

Use of Personal Information
We use your personal information for various purposes described below, which depend on the site you visit or the app you use.

Your Use of Online Sites, Apps, and Services:

Book the requested travel
Provide services related to the booking and/or account
Create, maintain, and update user accounts on our platform and authenticate you as a user
Maintain your search and travel history, accommodation and travel preferences, and similar information about your use of Hype’s platform and services, and as otherwise described in this Privacy Statement
Enable and facilitate acceptance and processing of payments, coupons, and other transactions
Administer loyalty and rewards programs
Collect and enable booking-related reviews

Communications and Marketing:

To respond to your questions, requests for information
Contact you (such as by text message, email, phone calls, mail, push notifications, or messages on other communication platforms) to provide information like booking confirmations and updates, for marketing purposes, or for other purposes as described in this Privacy Statement
Market our products and services, optimize such marketing to be more relevant to you, and measure and analyze the effectiveness of our marketing and promotions

Other Business Purposes and Compliance

Conduct surveys, market research, and data analytics
Maintain, improve, research, and measure the effectiveness of our sites and apps, activities, tools, and services
Monitor or record calls, chats, and other communications with our customer service team and other representatives, as well as platform communications between or among partners and travelers for quality control, training, dispute resolution, and as described in this Privacy Statement
Promote security, verify identity of our customers, prevent and investigate fraud and unauthorized activities, defend against claims and other liabilities, and manage other risks
Comply with applicable laws, protect our and our users’ rights and interest, defend ourselves, and respond to law enforcement, other legal authorities, and requests that are part of a legal process
Comply with applicable security and anti-terrorism, anti-bribery, customs and immigration, and other such due diligence laws and requirements
Operate our business using lawful business purposes and as permitted by law

Sharing of Personal Information

We share your personal information as described below and in this Privacy Statement, and as permitted by applicable law.

Information we collect from you

Booking Process:

Personal information
Rent in (date)
Rent out (date)
Choice of car
Landing at
Reason for hire
Comments

For all transactions:
We collect:
CONTACT INFORMATION, including:
Name
Address
Phone numbers
Email addresses

When Renting

Driver Qualifications and Identify Verification, including:
Driver’s license information, including date of birth and photographs you submit of you and your driver’s license.
Insurance information / Travel insurance for foreigners
Passport
Proof of residence
Personal references

Transaction Information, including:

Vehicle rental information
Rental and return locations
Dates of the rental
Type of rental and your vehicle preference
Ancillary products purchased
Airline and flight number
Photographs you submit of receipts through the camera feature available on some of our mobile applications and websites
Billing information
Charges
Payments
Credit Card information

Loyalty and Affiliation Information, including:

Online user account details
Corporate Account ID numbers
Membership numbers
Frequent flyer or travel partner affiliations

Claims Information

Information related to details of accidents involving our vehicles, including that of any third parties such as involved individuals, witnesses, and police reports

Health Information, including:

Information about relevant health conditions you have that assist us in providing you with adaptive driving devices; or related to claims involving injuries

Optional Information, including:

Emergency contact information
Any preferences or special requirements you may have

When contacting us for Accident Management Assistance services ?

Our partner Enterprise will be solely responsible for any roadside assistance as well as accident assistance. We will ensure all the required help is extended.