Terme & Conditions
Review the Terms and Conditions governing the use of Yellow Vehicles’ services.
Familiarize yourself with the procedure for canceling a ride, including the steps to submit a cancellation request and the process for handling cancellations and issuing refunds.
By utilizing our services, you are consenting to abide by our Terms and Conditions.
- All reservations must be made in advance, requiring a minimum payment of 50% of the total fees as advance booking charges. The remaining amount should be settled before the commencement of the ride.
- The rates specified apply to a predefined time and distance, whichever occurs earlier. Additional charges are applicable if these limits are exceeded.
- Our vehicles are exclusively chauffeur-driven, and we do not provide self-driven services or entertain driving requests.
- The prices mentioned include chauffeur services and fuel charges within specified limits.
- Any damage or vandalism to the vehicle will be the responsibility of the renter.
- Toll/parking charges, if applicable, are to be borne by the renter.
- Yellow Vehicles reserves the right to provide an ‘equivalent’ vehicle in unforeseen circumstances.
- Ensure adequate space for the vehicle to maneuver; please avoid bookings for narrow streets and passages.
- Smoking or drinking in the vehicle is prohibited.
- Pets are not allowed in the vehicle.
- Jurisdiction: Any disputes, differences, or controversies are subject to the jurisdiction of the courts in New Delhi.
- Notes: You are eligible for a complimentary upgrade service from Yellow Vehicles, subject to availability.
You may cancel the ride through a Call or a Whatsapp Message, which will be processed accordingly and reverted.
The total amount refunded will depend on the time of cancellation and length of the ride.
CANCELLATION TIME & FEES
Within 2 Days of Booking
10% or ₹2000, whichever is higher
(If Reporting Date is on or after 7 Days)
50% of Booking Amount
(If Reporting Date is within 7 days)
After 2 Days of Booking
50% of the Booking Amount
(If Reporting Date is more or equal to 7 Days)
100% of the Booking Amount
(If Reporting Date is within 7 Days)
NON-REFUNDABLE RIDE CANCELLATIONS
You can book some rides at a discounted, non-refundable price. If this option is available for your ride, we’ll let you know at the time of booking.
EARLY RETURNS
There are no credits/refunds issued for early returns except when the request has been made early to shorten the ride and the such request has been accepted in the Services, as defined in the Terms of Service.
Extras, half of any delivery, protection plan, and young driver fee costs are always refunded if a trip is canceled.
RIDE MODIFICATIONS
For any rides where a trip modification is requested after the free cancellation period has ended, the cancellation policy and any associated fees from before the modification will apply.
NO-SHOWS
If you want to cancel a booked trip, you must notify as soon as possible. If you fail to cancel and don’t show up for the ride after an hour of the trip’s start time, it will be considered as a no-show.
Extras, protection plans, half of any delivery fee, and driver fee costs are always refunded if you fail to show up for the trip. We retain half of the delivery fee amount, if and as applicable.
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Please go through our Policies and reach us out for any clarification.
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